Last Updated: August 6, 2025

We want you to love your jewelry from Henritta Brown Supply. If something isn’t right, we’re here to help.

📦 Returns

We accept returns within 14 days of delivery under the following conditions:

• Item(s) must be unused, unworn, and in original packaging
• Return request must be made within 14 days of receiving your order
• Buyer is responsible for return shipping costs unless the item is incorrect or damaged

To start a return, please email us at:
📧 info@henrittabrownsupply.com
Include your order number and a brief reason for return.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days
• Shipping costs (if any) are non-refundable unless the return is due to our error

🔁 Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your order for a refund and place a new order for the item you want.

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❌ Non-Returnable Item

The following items are not eligible for return or refund:

• Custom or personalized jewelry
• Earrings (for hygiene reasons)
• Sale or clearance items (marked as final sale)

📸 Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 3 days of delivery.
Send clear photos of the issue to info@henrittabrownsupply.com and we’ll resolve it promptly.

⏱ Late or Missing Refunds?

If your refund hasn’t appeared within 10 business days:

1. Check your bank or credit card account
2. Contact your payment provider
3. If you’ve done the above and still haven’t received it, email us at info@henrittabrownsupply.com

💬 Questions

We’re here to help. Reach out to our support team anytime at:
📧 info@henrittabrownsupply.com