Frequently Asked Questions

We use a variety of quality materials including stainless steel, gold-plated alloys, zircon stones, and hypoallergenic metals. Each product listing includes material details for your reference.
Many of our pieces are water-resistant and made to last with proper care. However, we recommend avoiding direct contact with water, perfumes, and harsh chemicals to extend the life and shine of your jewelry.
Yes, we ship internationally. Shipping times and rates vary depending on your location and will be calculated at checkout.
Orders are usually processed within 1–3 business days. Shipping typically takes: 5–10 business days (Domestic) 10–20 business days (International)
Yes, we accept returns or exchanges within 14 days of delivery, provided the item is unused and in original packaging. Buyer is responsible for return shipping unless the item arrived damaged or incorrect.

You can reach us via email at:
📧 info@henrittabrownsupply.com

We usually respond within 24–48 hours during business days.

Yes! You can request gift-ready packaging at checkout or by mentioning it in your order notes — perfect for birthdays, anniversaries, or just because.
Absolutely. Once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey. You can also use our Order tracking page to track your order.
Please email us within 3 days of receiving your order with a photo of the damaged item. We’ll arrange a replacement or refund as quickly as possible.